He left another message at 8:00 am, and a third at 8:58 am (“Just wondering why you’re ignoring my calls.”)
I started returning messages as soon as I got in, placing the ones to late-Friday and weekend callers first. When I got to Mr. Monday Caller about 9:55, he was irate.
“Apparently you don’t think I’m a priority,” he seethed. “I expect you to jump on my calls and return them right away.”
I reminded him that I was a sole practitioner and gently suggested that returning calls one business hour into the week is completely reasonable. I made a quip about waiting even longer than that in a doctor’s office — with an appointment— but he was having none of that.
“I also waited last week for my doctor when I had a double ear infection, but that’s different,” he said. “My ears wouldn’t fall off from that kind of delay. But I could lose a great house if you don’t help me make the best offer.”