LitaWrites (real_lawyer) wrote,

How To Enrage A Client Without Even Trying

At the walk-through of the house the day before the closing, the buyers find a leaking shower and a toilet that won’t stop flushing. They bring an estimate of $300 to closing, which a [different] plumber that is called from the closing said sounds “very reasonable.”

The seller (your client), who admitted she knew about the plumbing issue for a few weeks but had no time to deal with it, takes $300 off the amount the buyers owe her at closing.

Then, with very little effort on your part, you receive a tongue-lashing after the closing for “not protecting [her] %$#$&! interests.”

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