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How To Enrage A Client Without Even Trying

At the walk-through of the house the day before the closing, the buyers find a leaking shower and a toilet that won’t stop flushing. They bring an estimate of $300 to closing, which a [different] plumber that is called from the closing said sounds “very reasonable.”

The seller (your client), who admitted she knew about the plumbing issue for a few weeks but had no time to deal with it, takes $300 off the amount the buyers owe her at closing.

Then, with very little effort on your part, you receive a tongue-lashing after the closing for “not protecting [her] %$#$&! interests.”

Comments

( 2 comments — Leave a comment )
(Anonymous)
Dec. 15th, 2009 12:32 am (UTC)
Whining clients
My husband recently took care of both those things in our home. Parts cost for everything was under $50.00 and about a total of one hour of his labor. Doesn't anyone know how to do anything for themselves anymore? I admire the way you are able to
keep your mouth shut for the sake of professionalism. I think I would be so tempted to tell these people to "get into reality, these are common maintenance problems" and stop whining about it. A $300 adjustment is a great deal!
real_lawyer
Dec. 15th, 2009 01:38 pm (UTC)
Re: Whining clients
When an independent plumber said that, sight unseen, $300 sounded like a fair quote, I inwardly was relieved. I thought the client would find it a reasonable resolution of something she'd neglected to do. But I was wrong: she was stressed, overwhelmed, and way too frugal to be grateful for a $300 resolution. If I was representing the other side, I'd have asked for $1,500 in escrow until we could get a plumber in to give a real estimate!
( 2 comments — Leave a comment )

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